Need a hand?
Email shuhrat.soliev@gmail.com
and we'll get back to you. It helps if you include your device model, your
iOS version, and roughly what level you were on.
Common questions
- I bought something and didn't receive it.
-
Open Settings inside the game and tap Restore Purchases. That
re-checks your Apple account and re-grants anything already paid for. If
it still hasn't appeared, email us with the date of the purchase.
- How do I cancel Cafe VIP?
-
Subscriptions are managed by Apple, not by us. On your iPhone open
Settings → your name → Subscriptions, pick Cafe Stack Pop, and
tap Cancel. You keep VIP until the end of the period you've paid for.
- I lost my progress.
-
Progress is stored on your device. Deleting the app removes it, and it
won't transfer to a new phone on its own. Email us before you delete
anything and we'll tell you what can be recovered.
- Can I play without an internet connection?
-
Yes. Levels work fully offline. You'll need a connection for purchases
and for timed events to update.
- How do I ask for a refund?
-
Refunds are handled by Apple. Visit
reportaproblem.apple.com
and sign in with the Apple Account used for the purchase.